ve questions about room arrangements or would like to discuss private room supplements, please contact us when you make your enquiry.
Email: info@kafilasisters.com
Phone/WhatsApp: +44 7346 627323
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## Page Settings
– **Template:** Default
– **Add to Footer Links:** Yes
– **Link from:** Package pages, FAQs
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# PAGE 5: Privacy Policy
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Privacy Policy
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Privacy Policy
Last Updated: January 2026
Kafila Sisters Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or book our services.
1. Information We Collect
Personal Information
When you enquire about or book our Umrah packages, we collect:
- Name, email address, phone number
- Date of birth and passport information
- Emergency contact details
- Dietary requirements and health information (if relevant)
- Payment details (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on pages
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process your bookings and provide our services
- Communicate with you about your enquiry or booking
- Obtain visas and complete travel documentation
- Provide customer support and respond to your requests
- Send you important travel updates and information
- Improve our website and services
- Comply with legal obligations
3. Data Retention
Form Submissions: Information submitted through our enquiry forms is retained in our database for 24 months from the date of submission, after which it is automatically deleted.
Booking Data: If you complete a booking with us, we may retain certain information for longer periods as required by law (typically 6 years for financial records) or for legitimate business purposes.
4. How We Share Your Information
We may share your information with:
- Service Providers: Airlines, hotels, visa processing companies, and insurance providers necessary to deliver your Umrah package
- Legal Authorities: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.
6. Your Rights (GDPR)
Under the UK General Data Protection Regulation (GDPR), you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data (subject to legal obligations)
- Restriction: Request that we limit how we use your data
- Portability: Receive your data in a machine-readable format
- Object: Object to certain types of processing
- Withdraw Consent: Withdraw consent for data processing (where consent is the legal basis)
To exercise any of these rights, please contact us at info@kafilasisters.com.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@kafilasisters.com
Phone: +44 7346 627323
Address:
Kafila Sisters Limited
124 Engaine Drive
Shenley Church End
Milton Keynes, MK5 6DH
England
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Company Registration: Kafila Sisters Limited, Company No. 16638799, Registered in England and Wales
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## Page Settings
– **Template:** Default
– **Add to Footer:** Yes
– **Link from:** All forms, Cookie banner
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# PAGE 6: Terms & Conditions
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Terms & Conditions
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